Comments on: The Entire Rogers iPhone Upgrade Saga

By: I tried to be a Virgin Mobile customer for 5 hours | humandoing software

I tried to be a Virgin Mobile customer for 5 hours | humandoing software — Sat, 24 Sep 2011 00:08:08 +0000

[...] had less than awesome experiences with Rogers in the past, and with a new iPhone around the corner along with a completed [...]

By: Daniel Wintschel

Daniel Wintschel — Tue, 22 Sep 2009 14:43:39 +0000

Hi Yasir,

I received the funds from Rogers in the form of a direct credit back on to my Visa, so I didn’t have the $600 waiting around in my Rogers account.

By: Yasir

Yasir — Sat, 19 Sep 2009 02:30:30 +0000

Hey, I am having a similar problem and they offered me exactly the same thing, that I should go buy the iPhone from the store and they will refund me, but I don’t want a $600 credit sitting in my account. Can you tell me how you got the money back, did they mail you a cheque or account credit?

Thanks

By: convenor

convenor — Wed, 12 Aug 2009 04:59:15 +0000

Things never change at Rogers…….I got the same darn run around from them five years ago & my phone was a $25 Samsung clamshell.

It’s typical call center nonsense. The CSR’s are outsourced from another company, only earning a few bucks over minimum wage & turnover is so high most are still in training. They just want to get the deal on the books to make their shift quota. Telling the truth about back-orders could kill the sale & they’d lose their premium. They can’t afford to tell the truth.

By: Darryl Bueckert

Darryl Bueckert — Fri, 07 Aug 2009 16:55:07 +0000

Your ongoing saga justifies my decision to wait a bit longer before making the “switch”. Your story makes for a good read, though.

By: Bryan Dyck

Bryan Dyck — Mon, 27 Jul 2009 21:12:03 +0000

UGH. My story differs in the details but I certainly experienced a similarly varying level of customer service when getting my iPhone (albeit with Fido). Better still: there is more hilarity to sort out now that my first bill has arrived…